Updated 11.11
Regarding Defective Products from Snow Man 1st POP UP in Taipei
We sincerely apologize for the inconvenience caused to our customers due to defective products at the Taipei venue.
Customers who pre-ordered or purchased the following products at the Taipei venue will be eligible for an exchange.
Additionally, for customers who were unable to purchase these products at the venue, we will provide guidance for additional purchase.
Applicable products:
- ・PIN BUTTON SET TAIPEI
- ・PHOTO CARD PACK A / C
- ・NAKAKI PANTZ × Snow Man STICKER SET
■ For customers who wish to exchange the products
Please apply for an “exchange request” through the LINE＠ account below:https://lin.ee/dYTq1fO
Registration period: November 14 (FRI) 12:00 – November 20 (THU) 23:59
When registering, please enter the following information:
- ・Name
- ・Address
- ・Email address
- ・Entry date or purchase date
Based on this information, we will confirm whether you were a visitor to the Taipei POP UP.
Once the confirmation is completed, your information will be shared with the Goods Support Center.
Inquiry period: November 17 (MON) – November 28 (FRI)
Please contact the following support desk:
- Customer Support Center
- smtp2025@abigart.com
※Business hours: Monday–Friday (excluding national holidays), 10:00–18:00
■For customers who wish to make an additional purchase
Purchase period: November 15 (SAT) 10:00– November 21 (FRI) 23:00 JST
Please first register as an EC member.
Registration URL:https://shop.snowman1stpopup-taipei.com
After completing membership registration, please proceed to “Purchase Product” through the LINE＠ account below and register your information:
https://lin.ee/dYTq1fO
Please enter the following:
- ・Name
- ・Address
- ・EC membership email address
- ・Entry date or purchase date
Once we confirm that you visited the Taipei POP UP, purchasing eligibility will be granted.
※ The personal information provided will be used only for the exchange and shipment of products.
Updated 10.24
We sincerely apologize for the inconvenience caused by defective products.
During the event, please make sure to check the PIN BOTTEN SET TAIPEI , PHOTOCARD PACK A&C, and NAKAKI PANTZ × Snow Man STICKER PACK you reserved in advance or purchased at the venue upon receipt.
For defective items that cannot be exchanged on-site, we will respond using one of the following methods:
- ・Cancel the order at the Taipei venue
- ・Deliver the item after the event ends
For customers residing outside Taiwan, further instructions will be provided on the official website.
We sincerely appreciate your understanding and cooperation.
